Privacy Policy

This Privacy Policy explains how Scionis RCM ("Scionis RCM," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our website or engage our revenue cycle management (RCM) services. We are committed to protecting the privacy and security of the information entrusted to us, including protected health information (PHI) handled on behalf of our clients.

Information we collect

We may collect the following categories of information:

• Information you provide: name, email address, phone number, company name, and message content when you contact us, request a consultation, or complete a form on our website.
• Client and business information: information necessary to provide RCM services under a services agreement with a healthcare provider or organization.
• Protected health information (PHI): when we act as a business associate to a covered entity, we handle PHI solely to perform contracted services, in accordance with HIPAA and a Business Associate Agreement (BAA).
• Usage information: standard technical data such as IP address, browser type, pages visited, and referring URLs, collected automatically when you use our website.

How we use information

We use the information we collect to:

• Provide, operate, and improve our revenue cycle management services
• Respond to inquiries, schedule consultations, and communicate with you
• Perform contracted services for our clients, including billing, coding, claims, and denial management
• Maintain the security, integrity, and compliance of our operations
• Comply with applicable legal, regulatory, and contractual obligations

We do not sell personal information or protected health information.

How we protect information

We maintain administrative, technical, and physical safeguards designed to protect the information we handle. These include encryption, access controls, staff training, and regular audits. When we act as a business associate, we handle PHI in accordance with HIPAA and the terms of the applicable Business Associate Agreement, and apply the same compliance standards across our delivery operations.

How we share information

We may share information only as necessary to provide our services and as permitted by law, including:

• With our clients, to perform the RCM services they have engaged us to provide
• With service providers and subcontractors who support our operations under appropriate confidentiality and security obligations
• As required to comply with applicable law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Scionis RCM, our clients, or others

Data retention

We retain information for as long as necessary to provide our services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Retention of protected health information is governed by our client agreements and applicable law.

Your choices

You may contact us to ask about the personal information we hold about you, request corrections, or ask that we stop sending you communications. Requests regarding protected health information handled on behalf of a covered entity are directed through that covered entity, consistent with HIPAA.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be reflected on this page.

Contact us

If you have questions about this policy or our practices, contact us at info@scionisrcm.com, call 281-802-0615, or write to Scionis RCM, 5049 Edwards Ranch Clearfork, 4th Floor, Fort Worth, TX 76109

This Privacy Policy is provided for general informational purposes and should be reviewed by qualified legal counsel before publication to ensure it meets your specific legal and regulatory obligations.